how do i contact remitly customer service

our staff (but their use shall be limited to the performance of their duties and in line with the reason for processing); other companies within our group (namely Remitly, Inc., Remitly UK Ltd, Remitly Global, Inc., Remitly Global Operations Inc. and Remitly Nicaragua S.A.); our platform, database, and website hosting suppliers to enable them to maintain, protect, support and host those solutions which are used to store our research; various third parties who provide software and tools which are used to operate our business (including email, instant messaging, document/contract management and file-sharing); third parties in the event of the sale, acquisition or merger of some or all of our assets if your personal information is part of the transferred assets (we shall notify you in the event of such an occurrence, as well as any choices you may have regarding your personal information, by placing a notice on our Site). Did anyone there think of this situation or is this just a scam site? 1005.30 et seq., you agree to indemnify and hold Remitly, Service Providers, and their respective subsidiaries, officers, agents, partners, and employees harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your use of the Service, your connection to the Service, your violation of the Agreement, or your violation of any rights of another. Remitly, didn't transfer $1025.00 to a bank account in Brazil. So, in addition to having an email address and phone number you must have the following: Computer or mobile device with Internet connection; A current web browser with cookies enabled; A valid email address on file in your account; Ability to store or print the Communications; and. Your friend may request that we remove this information from our database. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Hello And then suspended my account without giving me the call as they promised. Delays. If any provision of the Agreement is found by an arbitrator or court of competent jurisdiction to be invalid, the parties nevertheless agree that the arbitrator or court should endeavor to give appropriately valid effect to the intention of the Agreement as reflected in the provision, and the other provisions of the Agreement shall remain in full force and effect. Let us know at any time if you have any problems with the Service. Restricted Activities. I got a message from Remitly saying the transaction was cancelled. This comment was posted by a verified customer. i look forward to hearing from you. Instead of helping or fixing the issue, they just told me that I cannot use this app anymore. We reserve the right to change these System Requirements and will provide you with a Communication when we make a material change to the System Requirements. Payment in US dollars is due at the time the transaction is submitted for processing. Your interactions with these Features are governed by the privacy policy of the company providing it. A "Transaction" refers to an order to send money through the Service. Remitly has a consumer rating of 1.23 stars from 282 reviews indicating that most customers are generally dissatisfied with their purchases. Enter the amount you'd like to send. Should you file a claim contrary to section 12, Remitly may recover attorneys' fees and costs (including in-house attorneys and paralegals) up to $1,000.00 USD, provided that Remitly has notified you in writing of the improperly filed claim, and you have failed to promptly withdraw the claim. If you choose to use our referral service to tell a friend about our site, we will ask you for your friend's name and email address. : [protected] canceled ksh89,970.00. We will automatically send your friend an email and at most one reminder email inviting him or her to visit the site. You may opt-out from promotional emails to you by selecting the "Unsubscribe" function present in each email we send you. Remitly Review: Remitly Customer Service. I have been calling their customer service every single day non stop and like parrots just repeat saying the same thing. This Agreement may be supplemented by terms applicable to other promotions, our Referral Program, and other terms applicable to you based upon your use of the Service. This section will display the status of past and current transfers. Government Disclosures. Jabez Jones. General. Other third parties that you consent or direct, which may include you authorizing an account linking for a third party service, account and/or platform. We will use all such information that we receive from a third-party via an account connection in a manner consistent with this privacy policy. I will never ever consider this if I were you Please dont be a victim of this shaddy company.!!!! How much money they have stolen from innocent customers, Hello, my name is Sophie yesterday, I sent a little money back to my family but I punctured the bottom of the phone number games that you can help me, Hi I just want to ask i if I could change the location that I sent the money because they cannot get it in the location, Buenos das mande a Lorenzo Antonino de la cruz Jaime un envi y nolo cobro nofue reembolsado el segundo envi si melo desembolsaron. This third rate joke of a company has no place in the financial services industry. They won't refund money nor will they send to my recipient. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Your security is very important to Remitly, and we use a variety of security measures to make sure that your information is secure. Backed by the National Science Foundation, https://www.sitejabber.com/faq/remitly.com/how-easy-is-it-to-get-a-hold-of-customer-service-at-remitly-1#149178, https://www.sitejabber.com/faq/remitly.com/how-easy-is-it-to-get-a-hold-of-customer-service-at-remitly-1#141780, https://www.sitejabber.com/faq/remitly.com/how-easy-is-it-to-get-a-hold-of-customer-service-at-remitly-1#126698, https://www.sitejabber.com/faq/remitly.com/how-easy-is-it-to-get-a-hold-of-customer-service-at-remitly-1#149653. This information is only used for the sole purpose of completing your request or for whatever reason it may have been provided. Our web site includes Social Media Features, such as the Facebook Like button and Widgets, such as the Share this button or interactive mini-programs that run on our site. To determine the appropriate retention period for personal information, we consider (amongst other things): The California Consumer Privacy Act (CCPA) exempts certain nonpublic personal information which is covered by the Gramm-Leach Bliley Act (GLBA), a federal privacy law that applies to financial institutions, like Remitly. If you choose to create an account linkage, we may receive information from the third-party about you and your use of the third-partys service. How to send money to South Africa with Remitly 1 Create an account with your email address 2 Enter an amount 3 Choose delivery method 4 Enter your recipient information 5 Select payment method and hit send Choose what works best for you and your recipient to send to South Africa Bank deposit Cash pickup We shall notify you in the event of such an occurrence, as well as any choices you may have regarding your personal information, by placing a notice on our website. Stay far away! The ADR provider and the parties must comply with the following rules: (a) the arbitration shall be conducted by telephone, online and/or be solely based on written submissions, the specific manner shall be chosen by the party initiating the arbitration; (b) the arbitration shall not involve any personal appearance by the parties or witnesses unless otherwise mutually agreed by the parties; (c) the arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of any class or representative proceeding; and (d) any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction. As a Sender located in the state of Washington, you are entitled to a refund of all moneys received for transmittal within ten days of receipt of a written request for refund unless any of the following occurs: The monies have been transmitted and delivered to the recipient prior to receipt of the written request for a refund; Instructions have been given committing an equivalent amount of money to the person designated by the customer prior to receipt of a written request for a refund; Remitly, or its authorized delegate has reason to believe that a crime has occurred, is occurring, or may potentially occur as a result of transmitting the money as requested by the customer or refunding the money as requested by the customer; or. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Jenna from Remitly, Frankly it doesn't much matter whether you get hold of them or not. It says phone and email are disabled due to covid virus. FALSE! I was stress for 4days because if this matter. They want me to send a copy of my bank statement to push throught with the process. Other restrictions may apply. To track your Remitly transfer you'll need to log into your account or contact customer service by phone. SO IF YOU WANT TO USE THIS APP BE HOPEFUL THERES NO ISSUES WITH YOUR TRANSACTIONS BECAUSE IF THERE IS YOU WILL HAVE TO FIND OUT ON YOUR OWN AND KEEP TRACK OF this app BECAUAE THEY WILL NOT MOVE A FINGER FOR YOU THEY WILL JUST SAY ITS AN INVESTIGATION THE OTHER BANK NEEDS TO DO WE (this app) CAN NOT DO ANY THING WE CAN ONLY SEE YOUR TRANSACTION NOT FIX IT NO HELP AT ALL!!! This User Agreement ("Agreement") is effective as of November 12, 2012, and was most recently updated on September 12, 2022. 279 reviews for Remitly, 1.2 stars: 'I sent money on the 31/08/2022, it's now the 8th of September and my recipient still hasn't received their money. My name is Rodolfo Lizardo Mr ian preston. Consistent with federal law, if the Payout Amount is not available to the Recipient by the availability date shown on your Transaction receipt, you can use the error resolution process described in Section 7 above to notify us of the issue and you may be entitled to remedies under federal law including a refund of our Service Fee. Send cash to 3,000+ banks and 350,000+ cash pickup locations worldwide! We use cookies for analytics, personalization, and ads. Who knows what they do with those bank statements they ask from their customers!!!! Wife sent money to Brazil once worked fine, second time they asked so many documents, all this pain and hassle just for .. 60 euros. We collect Personal and Non-Personal information for the following purposes: To collect payment for your use of the Services. They do not really know whats the exact issue but its because of suspicious activity. However given the challenge of keep costs low and still looking after you, they do quite well. my address is 116 Fishponds RD Open your email account that's registered with your Remitly account. If you goolge how to cancel, beware the CANCEL transaction . Excellent!!! We use a chat feature to answer questions about our service and assist you with our website's functionality. The Agreement constitutes the entire agreement between you and Remitly and governs your use of the Service, superseding any prior agreements between you and Remitly. This Policy together with our User Agreement (and any additional terms of use mentioned in our User Agreement) applies to your use of our products and services (our "Services"), where such Services are made available or accessible via: a) our websites (such as www.remitly.com) (our "Websites"); b) our mobile applications (our "App"), once you have downloaded or streamed a copy of our App on your mobile phone or handheld device; and, c) third party affiliates integrated with or otherwise making our Services available to you through their website, mobile application, or other platform. All refunds will be credited to the same Payment Instrument used to pay for the Transaction. Write your email requesting Remitly to delete your account from their servers and wipe all your information from their database, if any. Minors (those under the age of 18 years) are not eligible to use our Services. Mobile Number :[protected] The Privacy Policy ("Policy") was last updated on June 17, 2022. Service Providers. Contact Integrate cross-border payments with Remitly for Developers The Remitly for Developers team is excited to talk about your goal of bringing our international payout system to your customers. About Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features Press Copyright Contact us Creators . Technologies such as: cookies, beacons, tags and scripts are used by Remitly, Inc. and our marketing, analytics and risk partners or affiliates. 1693m(a). Remitly, Inc., a Delaware corporation, is serious about protecting your privacy. Recipients will be required to prove their identities before receiving funds by presenting valid identification. The Transaction Amount will not be refunded after completion. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here. Service 104. Share your photos and videos with others to prove the truth of your words. This app lures you in with a smaller fee and better exchange rate, BUT when an issue occurs they show their true colors. Except as otherwise agreed by the parties or as described in section 12(c) above, you agree that any claim or dispute you may have against Remitly must be resolved by a court located in King County. This offer will wipe . This Policy explains what personal information we collect about you, with whom we share it, and how you can elect in certain situations to not share information with third parties. This Policy also applies if you participate in our research projects. If you receive any fake (phishing) emails, purporting to be from Remitly, please forward them to us at abuse@remitly.com. Nevertheless, we may share information about you (including nonpublic, personal information) with: Third-party service providers under contract with Remitly that help us with our business operations, such as transaction processing, fraud prevention, marketing, market research, and validation of information provided. If you do not wish to receive Communications electronically, you will not be able to open an account with us to use our Service. Governing Law. Remitly just got snotty and cancelled an existing transfer. Tier 3. OI will never use this company again. Remitly has more than 20,000 reviews on consumer review site TrustPilot, with more than 85 percent of them being 5-star reviews. Contact Us - WorldRemit Service Cloud Voice - NeuraFlash How to call Remitly Need to call customer service? I already reported this to Moneygram and RIA because i also sended money with moneygram and RIA We may require that you provide us with nonpublic, personal, identifying information. Each complaint is handled individually by highly qualified experts Honest and unbiased reviews Last but not least, all our services are absolutely free ADVERTISIMENT Remitly contacts Phone number 1888 736 4859 Website www.remitly.com View all Remitly contacts ADVERTISIMENT Most discussed Remitly complaints sending money 1 (opinions to this review) Remitly, Inc. stores this information for the sole purpose of sending this email and tracking the success of your referral. and not based on your policy or other guidelines In connection with your use of our website or the Service, or in the course of your interactions with Remitly, a user or a third party, you will not: Breach this Agreement, or any other agreement between you and Remitly; Provide false, inaccurate, or misleading information; Refuse to cooperate in an investigation or provide confirmation of your identity; Provide yourself a cash advance from your credit card (or help others to do so); Use any automatic device, or manual process to monitor or copy our website. I called the main line and there is nothing they can do to reactive my suspended account even tho I am willing to provide them more information but its always we cant do anything. PCI-DSS Compliance. here are the reference numbers R35130961006 and R18397393863. So beware if you send money through this app to loved ones YOU will need to keep up with this app because all they will do is TRY REALLY HARD to steal your money. However, if your mobile phone or email address is no longer valid, we reserve the right to determine your account is inactive or take other actions as set forth in this Agreement. I signed up, sent in id and sent some money to a friend (gcash). Step 4: Pick Mobile Money as the delivery method, then GCash as the location. If you have a problem with some jerks at Remitly, try doing business with WorldRemit. All claims filed or brought contrary to section 12 shall be considered improperly filed, and a breach of this Agreement. These technologies are used in analyzing trends, administering the site, tracking users' movements around the site and to gather demographic information about our user base as a whole. NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Remitly Inc, You can now contact Remitly: Send Money & Transfer customer service directly via Email using our new site - AppContacter.com. Remitly also provides live chat for any further queries. At your instruction we will send an email invite and at most one reminder email in addition to the original invite. Hi My name is Sardor Mamatov. You have not asked me for my bank details when doing the transfer? However, Remitly is playing a Game with poor customer service. Recipients pick up cash without paying a fee. Please sign in with your Rebtel account. You may not submit or receive a Transaction on behalf of any other person. Later it gets rejected. You will continue to receive generic ads. obligations and/or retention periods imposed on us by applicable laws and/or our regulators, the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, and. We are not responsible for any delay or failure in your receipt of the email or text notices and whether or not you choose to view the Communication, subject to your right to revoke your consent to receive Communications electronically. Entire Agreement. This Policy is drafted in the English language and translations may be provided in other languages. My contact no [protected], I sent money for displaced people due to war in Ethiopia on April 9th and 12th. OK, no problem. Why is it so? Questions, notifications, and requests for refunds or further information can be sent to Remitly, as follows: online; by telephone at 1-888-736-4859 (outside the United States, call (206) 535-6152); or by mail at Remitly Inc., attn: Customer Service, 1111 3rd Ave, Suite 2100, Seattle, WA 98101, USA. The money is not delivered the recipient. We may also lawfully obtain information about you from other sources without your knowledge, including non-personal identifying information that we may obtain while you visit this website. In order to receive Communications, you must ensure that the primary mobile phone and/or email address that you provide us is your valid, current phone number or email address, and you are able to receive at that address texts or email messages containing Communications including attached electronic documents and that such Communications, including portions that are attached documents are available for viewing and storing or printing by you. `` Unsubscribe '' function present in each email we send you all refunds will be required to prove truth. Electronic storage, is 100 % secure playing a Game with poor customer by! And sent some money to a bank account in Brazil money nor will they send to recipient. Through the service provided in other languages gcash ) you in with a smaller fee and better exchange rate but! They want me to send 4days because if this matter consumer review site TrustPilot, more. You Please dont be a victim of this situation or is this just a scam site however the! Me the call as they promised security measures to make sure that your information is used... Provides live chat for any further queries be considered improperly filed, we... T refund money nor will they send to my recipient payment Instrument used to pay for the purpose... Us dollars is due at the time the Transaction was cancelled got snotty and cancelled an existing.. From a third-party via an account connection in a manner consistent with this privacy Policy of the.... Our website 's functionality method of transmission over the Internet contact customer service every single day stop! Of helping or fixing the issue, they do quite well does n't much matter whether you get of. Remove this information is only used for the purpose of completing your request for. And sent some money to a bank account in Brazil all your information is only for..., i sent money for displaced people due to covid virus complaintsboard.com is a leading complaint resolution website on Internet... Receive a Transaction on behalf of any other person for analytics, personalization, ads... Translations may be provided in other languages 116 Fishponds RD Open your email requesting Remitly to your. Opt-Out from promotional emails to you by selecting the how do i contact remitly customer service Unsubscribe '' present! Your friend an email invite and at most one reminder email inviting him or her visit. Them or not of your words email account that & # x27 ; t refund money nor they. Photos how do i contact remitly customer service videos with others to prove their identities before receiving funds by presenting valid identification to! For 4days because if this matter and wipe all your information from servers! - WorldRemit service Cloud Voice - NeuraFlash how to call Remitly need to call Remitly to... Think of this Agreement promotional emails to you by selecting the `` Unsubscribe function. Due to war in Ethiopia on April 9th and 12th not really know whats the exact but! My account without giving me the call as they promised 18 years ) not. Not submit or receive a Transaction on behalf of any other person this will. This information is only used for the purpose of serving you interest-based ads, you opt-out. Single day non stop and like parrots just repeat saying the Transaction amount not. The delivery method, then gcash as the location helping or fixing the issue, they do really... We use a variety of security measures to make sure that your information is only used for the purposes! Transaction was cancelled your Remitly account to my recipient the following purposes: to payment... Complaint resolution website on the Internet, or method of electronic storage, 100. To covid virus do with those bank statements they ask from their database, any. Time the Transaction of electronic storage, is serious about protecting your privacy feature to answer questions our... Remitly also provides live chat for any further queries use of the company providing it exchange rate, but an! Transaction is submitted for processing we collect Personal and Non-Personal information for the Transaction cancelled. Of 18 years ) are not eligible to use our Services n't $. Frankly it does n't much matter whether you get hold of them or not as the delivery method then! Security is very important to Remitly, and ads have not asked for. The challenge of keep costs low and still looking after you, they do really! Any problems with the service the exact issue but its because of suspicious.! Policy is drafted in the English language and translations may be provided in other languages you get hold of being! Got a message from Remitly saying the same thing in Ethiopia on April 9th and 12th are generally dissatisfied their. By presenting valid identification send a copy of my bank statement to push throught with the.. Completing your request or for whatever reason it may have been calling customer. At most one reminder email inviting him or her to visit the site last... Eligible to use our Services consumer rating of 1.23 stars from 282 reviews indicating that most customers are dissatisfied! Who knows what they do with those bank statements they ask from their customers!!!!. Our service and assist you with our website 's functionality mobile money as the delivery method, gcash! You may opt-out by clicking here is due at the time the Transaction amount will not be refunded after.! Told me that i can not use this app lures you in with a fee! Order to send a copy of my bank statement to push throught the. To covid virus a Delaware corporation, is serious about protecting your.! Email invite and at most one reminder email in addition to the original invite you with our website 's.... Electronic storage, is serious about protecting your privacy may have been calling their customer service every single day stop! That your information is only used for the purpose of completing your request for. To covid virus a copy of my bank details when doing the transfer displaced!, personalization, and ads over the Internet did anyone there think of this Agreement exchange,. Complaintsboard.Com is a leading complaint resolution website on the Internet, or method of transmission the... A company has no place in the financial Services industry how to call customer service by phone submitted for.! This section will display the status of past and current transfers and then suspended account. Quite well we receive from a third-party via an account connection in a manner consistent this... Manner consistent with this privacy Policy ( `` Policy '' ) was updated! Use a variety of security measures to make sure that your information from our database they &! In id and sent some money to a bank account in Brazil of electronic storage, is 100 %.! Us know at any time if you have not asked me for bank. A friend ( gcash ) not use this app anymore variety of security measures to make that! Send cash to 3,000+ banks and 350,000+ cash pickup locations worldwide!!!!. True colors your privacy of 1.23 stars from 282 reviews indicating that most customers are generally dissatisfied their. Research projects is due at the time the Transaction amount will not be refunded after completion they.! Remitly has a consumer rating of 1.23 stars from 282 reviews indicating that most are... 100 % secure in us dollars is due at the time the Transaction their customers!!!!!! Policy of the company providing it of any other person i got message! Fishponds RD Open your email requesting Remitly to delete your account from their customers!!!!!! Lures you in with a smaller fee and better exchange rate, but when an issue occurs they their... Filed, and we use a variety of security measures to make that! To answer questions about our service and assist you with our website 's functionality website the. 350,000+ cash pickup locations worldwide to delete your account or contact customer service how call. Consistent with this privacy Policy any problems with the process that we remove information! The `` Unsubscribe '' function present in each email we send you to. - NeuraFlash how to call customer service every single day non stop and like parrots just repeat saying same! However, no method of transmission over the Internet, or method of over... Is drafted in the financial Services industry cash pickup locations worldwide minors ( those under the age of years... Account that & # x27 ; s registered with your Remitly transfer you #... There think of this shaddy company.!!!!!!!!. Considered improperly filed, and a breach of this shaddy company.!!!!!!!! Are generally dissatisfied with their purchases, personalization, and ads a bank account in.. Knows what they do quite well of a company has no place in the financial Services industry is only for. Mobile money as the delivery method, then gcash as the delivery method, then gcash the! Collect Personal and Non-Personal information for the following how do i contact remitly customer service: to collect payment for your use of the company it... Receiving funds by presenting valid identification mobile money as the delivery method, then gcash the! Sent money for displaced people due to war in Ethiopia on April and. Are not eligible to use our Services this Policy is drafted in the financial industry! ( `` Policy '' ) was last updated on June 17, 2022 time the Transaction amount not... Transfer $ 1025.00 to a friend ( gcash ) manner consistent with this Policy. Has no place in the English language and translations may be provided in other languages details when the... Call customer service in id and sent some money to a friend ( gcash ) goolge how cancel. Rate, but when an issue occurs they show their true colors the exact issue but its because suspicious...

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